Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

On-Site App - Registration Management & Event Check-in

This guide will show you how to manage Registrations on the On-Site Admin App and check attendees in.

  • Once you're logged in to an event on the Eventpack Onsite Admin app you can either check existing attendees registration records and edit them if needed or register a new attendee to this event by clicking the ADD button on the top above the Attendee list.
    • This will open the registration form of the related event and allow you to add attendee information, select their ticket type and complete the registration.
    • Please note that ticket payments can not be collected in this mode. If you have paid tickets and want to collect payments from the walk-in registrants you should use the Walk-in Registration option in Kiosk Mode.

Create a New Registration

  • Click the Add button to create a new registration.


image 2 (2)

  • Select the ticket type for the new registration.

Note: Before selecting a ticket type, make sure you have already created your ticket types. You can create them in the management platform under General > Ticket Types.

Click here to learn more about Ticket Types

  • Fill out the registration form with the attendee’s information. To edit or customize form fields, go to the management platform under General > Form Fields and set the visibility of Mobile Admin to visible.

Click here to learn more about Form Fields.

Attendee Check-In Methods

  • There are several methods to check-in attendees and print their badges:

    • Click to any attendee record from the registration list and hit the the Check-in button under the profile details.

    • Click the Check-in button next to the attendee name on the registration list.

    • Click the Scan button from top right of the registration list to open the device camera and scan the attendee’s QR code. QR codes can be found in the ticket confirmation email or printed on the attendee’s badge.

      • Multiple scan modes are available. Auto mode will check the attendee in if they are not yet checked-in, or check them out if they are already checked-in.

image 3

 

Attendee Profile Details

  • Tap on a registration to view the attendee's profile details.

  • Within the attendee's profile, there are four sections where you can manage their registration:

Profile Settings: Allows you to edit the attendee’s personal details.

Registration: Allows you to view the attendee’s registration information. You can also:

    • Deactivate the registration — this will disable their QR code, preventing them from checking in to the event or sessions.

    • Send a ticket email — click the Send Ticket button to send the registration confirmation email to the attendee.

image 5

 

Badges: Allows you to preview the attendee’s badge. Tap the Print Badges button to print the badge if your device is connected to a printer.

Sessions: Allows you to view the sessions the attendee has registered for. You can also add sessions manually by tapping Register to Session and clicking the Add button next to the desired session.