---
title: Invitations
description: Learn how to set up and manage event invitations in Eventpack, including ticket types, registration pages, invitation statuses, and bulk import/export.
---
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# Invitations
## This guide will show you how to manage invitations.
**Invitations** featureallows you to send email invitations to attract potential attendees to register to the event.
- Before adding invitations, make sure you have created at least one ticket type. You can do this by going to **General \> Ticket Types** and creating your first ticket type if one doesn’t already exist.
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- After creating the ticket types, set up form fields to build your registration form. You can find this under **General \> Form Fields**.
Click here to learn more about **[Form Fields](https://support.eventpack.com/form-fields?hsLang=en)** and **[Ticket Types.](https://www.eventpack.com/ticket-types)**
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- Before adding an invitation, make sure you have created a registration page. You can find this under **Registration Hub \> Registration Pages**.
#### **Registration Page Setup for Invitations**
- If you want to add a **Decline Invitation** button to your registration page, go to the **Design** section of the registration page, select the **Ticketing Section**, and enable **Show Decline Invitation** under the **Widget** tab.
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- You can also add an invitation message to your registration page. Go to the **Design** section of your registration page, select the **Ticketing Section**, and enable the **Invitation Message** option under the **Modules** tab.
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- Once enabled, a text box will appear above the Ticketing section. Click the text box, go to the **Widgets** tab, and add your invitation message using the **Description** field.
Click here to learn more about **[Registration Pages](https://support.eventpack.com/registration-pages?hsLang=en).**
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- After setting up those fields, go to the **Registration Hub \> Invitations.**
### **Adding Invitations**
- Click **Add** in the upper-right corner to add an invitation.
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**Registration Page**
Select the registration page to which this invitation will direct the invitee.
**Assign a Ticket Type**
Select ticket types to override the registration page defaults. Leave blank to use the page’s default settings. This is useful if you want the invitee to register for a specific ticket type only (Speaker, Sponsor, Exhibitor etc).
**Send Invitation Email Now**
If disabled, the invitations will be saved as drafts instead of being sent immediately.
### **Invitation Status**
There are five different invitation statuses:
**Draft**
The invitation has been created but not yet sent to the recipient.
**Invited**
The invitation has been sent, but the recipient has not yet opened it.
**Viewed**
The recipient has opened and viewed the invitation.
**Registered**
The recipient has completed their registration for the event.
**Declined**
The recipient has declined the invitation. After the invitee declines the invitation registration page, a pop-up is shown where they can optionally enter a reason. The reason can be viewed by hovering over the message icon next to the **Declined** status.
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- You can send all draft invitation emails at once by clicking **Send Draft Emails** in the upper-right corner. Or you can send them individually by using the **Send Email** icon under the **Actions Section.**
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#### **Import Invitation List**
- Click the **Import** button in the upper-right corner to upload your invitation list. You can download and fill out the sample CSV file to ensure a smooth import. The maximum number of records per file is **20,000**.
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#### **How to use the Sample CSV**
- Click **Download Sample CSV** and open the file to see the correct format for your upload.
- The **Registration Page Name**, **Email** and **Ticket Types** column are a must fill out fields. The other columns are optional.
> **Note:** The name of the **Registration Page** and **Ticket Types** must be exactly the same on what you created in the Eventpack platform.
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- Once you are done in the **Sample CSV,** go back to **Registration Hub \> Invitations.**
- Click **Import** in the upper-right corner and click **Upload CSV** to import the invitation list that you created using the Sample CSV.
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#### **How to use the mapper**
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**Matched Columns**
Indicates how many columns in your file are correctly matched in the dropdown.
**Total Invitations**
Indicates the total number of invitations in the file.
**Send Email to New Invitations**
When enabled, all imported invitations will get their invitation email right after the import process.
- In each column, there is a matcher that allows you to select a category based on the column’s content.
> **Green** indicates that the column’s is matched.
> **Red** indicates that the column’s is not matched.
- If a column is marked red, select the correct form field that matches the column’s content. Once matched, the column will turn green.
> **Note:** The **Registration Page Name**, **Email**, and **Ticket Types** columns are mandatory. All other columns are optional and can be skipped.
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- You cannot create new form fields in the invitation list, you have to manually set it up. You can find this under **General \> Form Fields**.
Click here to learn more about **[Form Fields](https://support.eventpack.com/form-fields?hsLang=en)**
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- If you don’t want to upload a specific column, select **Skip This Column** from the dropdown.
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#### **Export Invitation List**
- Click the **Export** button in the upper-right corner to export your invitation list.
> **Note:** Some attendees may have updated their registration details after accepting the invitation. The export will only include the data available at the time the invitation was created or imported. To view the latest information, open the link under **“Invitation or Registration Link”**, it will take you to the **Guest List**, where you can check the attendee’s current registration details.
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- [General](https://support.eventpack.com/general?hsLang=en)
- [On-Site Hub](https://support.eventpack.com/on-site-hub?hsLang=en#main-content)
- [Badge Designer](https://support.eventpack.com/on-site-hub?hsLang=en#badge-designer)
- [Partner Hub (Exhibitors & Sponsors)](https://support.eventpack.com/partner-hub-exhibitors-sponsors?hsLang=en#main-content)
- [For Event Organizers](https://support.eventpack.com/partner-hub-exhibitors-sponsors?hsLang=en#for-event-organizers)
- [For Partners (Exhibitors & Sponsors)](https://support.eventpack.com/partner-hub-exhibitors-sponsors?hsLang=en#for-partners-exhibitors-sponsors)
- [Session Hub](https://support.eventpack.com/session-hub?hsLang=en)
- [Registration Hub](https://support.eventpack.com/registration-hub?hsLang=en)
- [Attendee Hub](https://support.eventpack.com/attendee-hub?hsLang=en)
- [Partner Hub](https://support.eventpack.com/partner-hub?hsLang=en)
- [On-Site App](https://support.eventpack.com/on-site-app?hsLang=en)
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